Our certified Service Support Engineers provide fully scalable services at all levels to provide you with a peace of mind. Having a wholistic approach to manage your operations proactively, we deliver exceptional value and innovation to achieve measurable reliability and performance results. We are your willing partner, to provide your organization an unified solution and support the existing infrastructure. We are also there to offer your organization a ready to roll solution in case you are interested to completely outsource your IT environment.
We provide you with responsive user support based on the SLA. Our Sys Admins manage Security policy, backup, event log monitoring, patch management, server and system availability monitoring, along with IT asset inventory This in turn helps your organization to better manage your IT spend.
Using the latest in remote monitoring and management tools our engineers pro actively support your IT infrastructure. RMM helps you remotely raise the tickets for any system that is suffering from outage. Automated ticket generation process will help the organization to manage control on the number of tickets being raised and resolved.
We actively manage the required level of the system patches as well as the latest in anti-ransom ware/virus/malware to provide data security at best. System shadowing allows the organization to manage the infected system with an ease of click. This allows the user the access the system of the victim and perform a complete check. Patches are provided within every 3 months for smooth functioning.
We schedule daily/weekly/monthly backup services to provide you with peace of mind with regards to your data availability. For mission critical data, we can also provide active mirroring and provide realtime Data protection. Backup and restore strategy conforms to the business requirements for data loss and the ability to access that data if there is a failure
Our team of engineers are available to help provide consulting services for system enhancements and provide insights into the bleeding edge of the technology that can be of benefit to your organization. Our scalable solution will help you with managing the new staff intake.
Utilizing our expertise we help your organization to strategize your IT roadmaps. We can provide on pro-rata basis the services of a senior C-Suit level engineer to work with you to leverage the technology and help achieve your business goals.